1) Who runs SaaS Fees
SaaS Fees is run by a small, US-based team that prefers documentation over hype: people who have written invoices, updated pricing pages, handled renewals, and cleaned up support macros after billing misunderstandings.
We work like a local-community service: direct communication, plain language, and deliverables you can share internally. If we can’t help, we’ll say so quickly and point you to the right next step (for example, legal counsel for contract review or an accountant for tax compliance).
Core idea: most billing problems are not “product bugs” — they’re wording, timing, and expectations. We focus on the parts customers see and reference.
2) Why transparency matters
Billing transparency reduces support load and builds long-term trust. When customers understand what triggers a charge (trial end, renewal date, proration rules), disputes drop and retention improves because expectations match reality.
We treat transparency as an operational practice, not a slogan. That means writing down definitions (what “seat” means), naming plans consistently, and giving customers a predictable way to find answers (pricing pages, invoices, policy sections, and onboarding emails).
- Clarity: customers can self-serve answers without opening a ticket.
- Consistency: pricing page, checkout, invoice, and policy language match.
- Boundaries: what’s included vs not included is explicit.
3) What we offer
Our work is designed to be easy to adopt: written notes, checklists, and matrices you can copy into your docs or internal wiki.
Fee & pricing model review
Document-style review of your pricing page, fee disclosures, invoice structure, and plan naming to reduce confusion and support tickets.
See service detailsBilling transparency checklist
A readiness checklist for trials, renewals, proration, taxes, and refunds, with included/not-included boundaries and customer-facing wording.
See service detailsVendor comparison matrix (neutral)
A neutral feature-and-fee matrix template to help customers compare options using consistent factors and clear definitions. We don’t publish competitor brand claims; the goal is a fair structure you can apply across vendors.
See service detailsTypical output: a PDF-ready or doc-ready review, a checklist you can run before launches, and a matrix template for consistent comparisons.
4) What we don’t offer (by design)
Transparency also means stating limits clearly. This is a documentation and operations-focused service — not a legal substitute and not a growth “hack.”
We do not provide legal advice
We can suggest plain-English wording patterns and point out ambiguity, but we can’t interpret laws or replace your counsel.
We do not implement billing systems
We can recommend documentation and structure, but we’re not a payment processor integrator or a dev agency.
We do not promise revenue outcomes
Our goal is fewer misunderstandings and clearer policies. Any business outcome depends on your product, market, and execution.
We do not publish competitor claims
Comparison matrices are neutral templates using consistent definitions, not ranking tables.
5) How to work with the team
Our process is lightweight and doc-driven. You bring existing materials; we return structured notes and templates you can adopt without rebuilding your stack.
Workflow (typical)
- 1 Intake: links to pricing page + checkout, sample invoice, policy pages, and support FAQs.
- 2 Definition pass: we normalize terms (plan, seat, workspace, add-on) and list “billing events” (trial end, renewal, proration).
- 3 Review: annotated notes + suggested wording for disclosures and invoice lines.
- 4 Hand-off: checklist + matrix template + “included / not included” scope blocks.
Good fit: teams shipping a new pricing page, changing plans, adding annual billing, or cleaning up renewal/refund language. Not a fit: urgent legal disputes, tax rulings, or custom engineering build-outs.
6) Compare matrix: DIY vs template vs review
Choose the approach that matches your timeline and risk tolerance. This is a practical comparison, not a sales claim.
| Option | Best for | What you get | Trade-offs |
|---|---|---|---|
| DIY | You already have strong billing docs and time to iterate | Internal rewrite, self-review, ad-hoc checklists | Harder to spot ambiguity; inconsistency between pages can slip through |
| Template-only | You need structure (matrix/checklist) for a new launch | Reusable checklist + comparison matrix skeleton | Still requires careful adaptation to your terminology and billing logic |
| Review-led (SaaS Fees) | You want a second set of eyes + doc-ready deliverables | Annotated review, plain-English disclosures, and “included/not included” blocks | Requires sharing current materials; changes are recommendations, not implementation |
Note: Any billing policy text should be reviewed by your counsel when it affects legal terms (refund rights, taxes, charge disputes).
7) Contact the team
Send a short note. We’ll reply within 1–2 business days. If you already know the service you want, include links to the relevant pages (pricing, checkout, policies).